If you feel that you have a complaint about the service that we have provided, guidance states that you should give Jeromes an opportunity to investigate your complaint and resolve it as appropriate.
For this to happen, please send a written ‘formal’ complaint to the practice manager, either by post to:
Jerome & Co Solicitors Limited
3 Steephill Road
Shanklin
Isle of Wight
PO37 6AB
or email roswells@jeromelaw.co.uk
Your complaint will then be registered and details passed to the Director of the Firm for investigation and response.
If you are unhappy with our response, the practice manager can provide you with further details from the Legal Ombudsman regarding the process of filing a complaint with them.
https://www.legalombudsman.org.uk/information-centre/learning-resources/guidance-scheme-rules/